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Hokodo customer info & FAQs

Get flexible payment terms on your Workplace Products order with Hokodo

We’ve teamed up with Hokodo in order to bring you deferred payment plans and a seamless checkout experience.

How it works

1. Fill your basket

Shop for the items you need, and remember that you won’t need to pay for them upfront.

2. Head to the checkout

When you’re ready to finish your order, head to the checkout.

3. Choose to Pay Later with Hokodo

Select from the payment options that you are eligible for and choose your payment method.

4. Receive your goods

We’ll dispatch your order immediately while you’ll have the freedom to delay your payment by up to 30 days.

How it benefits you

Quick and easy to use: You can access payment terms instantly, and get what you need for your business in just a few clicks.

Manage your cash flow: Cash flow constraints can cause operational problems and hold back your businesses’ growth. Delaying payment can help you to get what you need, when you need it, and focus on growing your business.

No impact on your credit score: Hokodo runs soft credit checks that do not affect your credit rating nor the credit rating of your business.

No hidden fees: When you choose to delay your payment with Hokodo, there are no hidden fees or extra costs. You’ll get a tailored credit limit and payment plan based on your business type and financial history.


About Hokodo

Hokodo’s mission is to enable one million businesses like yours to access a better way to pay for their online orders by 2025. We want to bring B2B trade into the 21st century by providing business buyers with access to the payment terms they need, whilst also giving them a seamless online ordering experience.

  • 33,000 businesses like yours regularly use Hokodo for their business purchases
  • 274,000 unique orders have been placed using Hokodo
  • 30+ wholesalers and marketplaces offer Hokodo’s solution to their customers in 6 countries across Europe.


For more information, please visit the dedicated buyers’ page on the Hokodo website.


FAQs

What is Hokodo?

Hokodo is a digital payments company and Europe’s leading provider of Buy Now, Pay Later solutions for B2B e-commerce. By partnering with Hokodo, we are able to offer payment terms to the majority of our customers, while protecting all parties from risk.


What is B2B Buy Now, Pay Later?

Buy Now, Pay Later lets you purchase and receive the stock, equipment, or materials you need for your business, without having to pay any of the cost for up to 30 days.


How long will I have to wait for approval?

Most of the time, Hokodo can approve your business for payment terms in less than a second. Occasionally, when a manual review is required, it can take longer.


How do you determine my credit limit and payment terms?

We use the name and address of your business to conduct a credit and fraud risk assessment, using a range of sources including Companies House. This does not impact your credit score.


Does Hokodo affect my credit score?

Our credit and fraud checks do not impact your credit score. If your invoices are paid on time, your credit score will not be affected.


How can I pay for my order?

You can pay for your purchase using your usual method, such as credit card or direct debit.


Will I receive a reminder email when my payment is due?

Yes, you will receive a reminder email 3 days before your payment due date, informing you that you will be charged (by your chosen payment method) in 3 days time.


Can I settle my outstanding payment earlier than the date set out in my payment terms?

Yes, you can settle your payments early by card or bank transfer. Contact support@hokodo.co and our customer support associate will provide you with the details you need to do this.


What happens if I don’t pay my invoices in time?

Once your invoice is past its due date, Hokodo will begin the dunning process. They will attempt to contact you by email and telephone. If necessary, a collections agency will become involved.


Which countries can Hokodo’s payment plans be accessed in?

Currently, Hokodo’s payment plans can be accessed by buyers in the UK, France, Belgium, the Netherlands, Germany and Spain.


Do I need to sign up to use Hokodo?

No, you can use Hokodo via your account with Workplace Products. You don’t need to take any action before selecting your payment terms at checkout.


What’s the maximum amount I can spend on one transaction with Buy Now, Pay Later?

We can extend instant credit terms on orders up to the value of £20,000. Above that, Hokodo’s credit analysts will need to run a manual review.


Can I pay in instalments?

Currently, Hokodo does not offer instalment payment plans.


Can I place an order using BNPL one day, and then place another BNPL order a few days later?

You can place as many orders as you like using our solution, provided you do not exceed the credit limit of your account and keep up with any due payments.


Can I still access Hokodo’s solution if I am behind on my payments?

No. We will not allow customers with unpaid invoices to place any new orders until their debt has been cleared.


Why am I not currently eligible for Hokodo’s BNPL solution and how can I become eligible?

Your eligibility depends on several factors that revolve around your business's credit worthiness and purchasing behaviour. Hokodo analyses your company, transactions and payment history in order to determine eligibility, and unfortunately if certain criteria are not met, we cannot offer you BNPL.


That said, by continually paying on time upfront directly to the merchant, you are increasing your chances of being offered BNPL in the future.